Shipping policy

Order processing

After your order is placed, Spotmate prepares it for shipment and sends a shipping confirmation email with tracking information when available.

Delivery timing

Delivery estimates depend on the destination and the shipping method available for your order. Check the available delivery information at checkout. Estimates are not guarantees; carrier delays, address issues, weather, holidays or customs may affect delivery.

Delivery coverage

This policy describes shipping to Australia. Availability and shipping options depend on the product and destination and are confirmed at checkout.

Shipping rates

Standard shipping is AUD 7.99 for eligible orders below AUD 79.00. Eligible orders of AUD 79.00 or more qualify for free standard shipping where available. Applicable shipping charges are confirmed at checkout.

Shipping methods and logistics

Spotmate may use third-party fulfillment and logistics partners, including Amazon logistics where available. The delivery carrier is selected based on the most suitable option for your order and destination.

Expedited shipping

Any additional shipping options offered for your order will be shown at checkout. A delivery estimate applies after processing and handover to the carrier.

Multiple items

We try to ship items together when possible, but orders may arrive in separate packages if items ship from different fulfillment locations or require different methods.

Address changes

Contact us as soon as possible if your shipping address is incorrect. Once an order has shipped, we may not be able to change the address.

Lost, delayed, or damaged packages

If tracking shows an issue or your package arrives damaged, contact service@spotmatecare.com with your order number and photos if applicable.

Last updated: 30 June 2026