Shipping policy

Order processing and tracking

After your order is placed, Spotmate prepares it for dispatch and sends a dispatch confirmation email with tracking information when available.

Delivery timing

Delivery estimates depend on the destination and the delivery method available for your order. Check the available delivery information at checkout. Estimates are not guarantees; carrier delays, address issues, weather, holidays or customs may affect delivery.

Delivery coverage

This policy describes shipping to the United Kingdom. Availability and delivery options depend on the product and destination and are confirmed at checkout.

Delivery rates

Standard delivery is GBP 3.99 for eligible orders below GBP 49.00. Eligible orders of GBP 49.00 or more qualify for free standard delivery where available. Applicable delivery charges are confirmed at checkout.

Customs duties and import taxes

For international shipments, the recipient is responsible for any applicable customs duties, import taxes, VAT, or other import fees that are not collected at checkout. These charges are determined by local authorities and are not included in the product price or delivery charge unless checkout explicitly states that they have been collected.

Delivery methods and logistics

Spotmate may use third-party fulfilment and logistics partners, including Amazon logistics where available. The delivery carrier is selected based on the most suitable option for your order and destination.

Express delivery

Any additional delivery options offered for your order will be shown at checkout. A delivery estimate applies after processing and handover to the carrier.

Multiple items

We try to dispatch items together when possible, but orders may arrive in separate packages if items are dispatched from different fulfilment locations or require different methods.

Address changes

Contact us as soon as possible if your delivery address is incorrect. Once an order has been dispatched, we may not be able to change the address.

Lost, delayed, or damaged packages

If tracking shows an issue or your package arrives damaged, contact service@spotmatecare.com with your order number and photos if applicable.

Last updated: 4 August 2026