Warranty policy

Two-year limited warranty

Every SPOTMATE grooming device includes a two-year limited warranty from the date of purchase for defects in materials or workmanship under normal household use.

30-day returns and exchanges

If your order is not right, eligible items may be returned or exchanged within 30 days of delivery under our Return and Refund Policy.

What is covered

The warranty covers qualifying manufacturing defects, battery issues, or product failures under normal use. It does not cover misuse, unauthorized repairs, accidental damage, improper handling, loss, theft, cosmetic wear, or normal wear and tear.

How to request warranty support

Contact service@spotmatecare.com with your order number, product name, photos or video if helpful, and a brief description of the issue. Our support team will review your request and guide you through the next steps.

Proof of purchase

Warranty service may require proof of purchase from SPOTMATE, MANSPOT, LADYSPOT, Amazon, or another authorized seller.

Support

For warranty, returns, exchanges, product registration, or product safety questions, contact service@spotmatecare.com.

Last updated: June 30, 2026

Product registration

Register for safety alerts or recalls

Register your product so SPOTMATE can contact you only if there is a safety alert, recall, warranty, or product support issue. We do not sell, rent, or share your personal information.

Your contact details

First name Required Last name Required Email address Required Phone number

Product details

Product or model name Required Order number Required Model number Country Required

Mailing address

Address Required City Required State / province Required ZIP / postal code

Manufacture date

Month Required Year Required

If you register here, you do not need to fill out the product card that came with your device.