Privacy policy

Overview

At Spotmate, your privacy matters. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, contact us, or make a purchase.

Information we collect

We may collect contact information, billing and shipping details, order information, payment-related information, customer support messages, device and browser information, IP address, cookie identifiers, and information about how you interact with our website.

How we use information

We use personal information to process and fulfill orders, provide customer support, operate and improve the website, prevent fraud, comply with legal obligations, send service messages, and send marketing communications when you have opted in or where permitted by law.

How we share information

We share information with service providers that help us operate Spotmate, including Shopify, payment providers, fulfillment partners, shipping carriers, customer support tools, analytics providers, and advertising partners. We do not sell personal information for money.

Cookies and similar technologies

Spotmate uses cookies and similar technologies to run the site, remember preferences, measure performance, support analytics, and personalize or measure advertising. See our Cookie Statement for more detail.

GDPR and EEA/UK privacy rights

If you are located in the European Economic Area, the United Kingdom, or another region with similar laws, you may have the right to request access, correction, deletion, portability, restriction, or objection to certain processing of your personal information. You may also withdraw consent where processing is based on consent.

U.S. state privacy rights, including California

Depending on where you live, including California and other U.S. states with privacy laws, you may have the right to know, access, correct, delete, or opt out of certain sharing, sales, targeted advertising, or profiling. Use Your Privacy Choices to opt out of activity that may be considered a sale, sharing, or targeted advertising.

Data deletion requests

You can request deletion of your personal information through our Data Deletion Request page or by emailing business@spotmatecare.com. We may need to verify your request and may keep limited information when required for orders, fraud prevention, accounting, security, or legal obligations.

Data retention

We keep personal information only as long as reasonably necessary for the purposes described in this policy, including order fulfillment, customer service, business records, legal compliance, fraud prevention, and dispute resolution.

Data security

We use reasonable safeguards designed to protect personal information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

International transfers

Spotmate may process and store information in countries other than where you live. When required, we rely on appropriate safeguards for international transfers.

Children

Spotmate is not intended for children under 13, and we do not knowingly collect personal information from children.

Changes to this policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with the latest update date.

Contact

For privacy questions or requests, contact Spotmate at business@spotmatecare.com.

Last updated: June 30, 2026